Refund Policy

Payments made to us are refundable under certain circumstances as outlined below. No other refunds, returns, or exchanges may be made except for the following:

  • You cancel your order within the specified time. If you have already submitted payment, you may cancel your order by sending an email to studiojanesupport@jane.com requesting cancellation. Cancellation requests must be made within 24 hours of completion of an order and payment.

Refunds will be processed via the same method as the payment was made. Credit card payments will be refunded to the same card payment was made. Payments by check will be refunded by company check.

If for any reason you are unhappy with your photos, please contact us within 30 days of receiving the order and we'll do our best to rectify the situation.